I contacted Hermes online and they did not help me, just told that the parcel was delivered at my address. I have had an upsetting and unprovoked altercation with one of their couriers who has now sent me a blank text message and I cannot even find a number to complain to. I expected some training or a fool-proof guide to delivery your parcels efficiently. Whare is my parcel this is terrible saying they tried to deliver for two days and av been in home but nothing so who ever has my parcel enjoy it am taking this further and writing to papers. The company has always kept its vision to achieve maximum customer satisfaction.
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Ok if you like being moaned at. Worked here for a year as an lgv driver, constantly moaned at by couriers even when arrived at sub depot 15 mins early. Would always recommend loading the wagon yourself as the night shift team always loaded mine back to front probably on purpose. Only good thing I can think of is that the office don't constantly badger you and leave you to get on with your job.
They do not care about the employees home life and treat them as just a number. This is why I am currently looking to find another job within the driving sector.
Enjoyable for a people's person. It a is a good job if you enjoy building a rapport with just about anybody. Even though I am somewhat of an introvert, working for hermes makes it easy to engage with others, especially fellow couriers and most customers that you deliver to.
Hands down, it beats an office job However, I have not only heard, but now starting to experience, management is only concerned about getting parcels out. You cannot really work out which parcel will pay you what, as at the end of the month, you only get to see how many parcels you delivered and what the AVERAGE price per parcel was!!!
I wouldn't recommend this company. Good working hours, and nice benefits if joined reward scheme, but this are the only good sides of this job.
Management is terrible and no organised. I was working with no scanner, no paperwork which made my round more difficult. Good working hours, suitable for family man or woman, nice benefits if joined reward scheme. Use and abuse couriers. Use and abuse couriers They pay is peanuts per parcel and no allowance given for wear and tear or fuel Its all.
I went out with one of the couriers just to see if the job was my kind of job I enjoyed the job as I got to deliver packages and meet lots of new people but I didn't get the job as they have requirements that need to be met. Ok place to work. Its a good place to work if you can get 2 rounds with 1 round its a struggle. Money could be better as paid per parcel.
Classed as self employed but not self employed. Unable to earn living wage. Unloading lorry which is unpaid work. Waiting around for the van to arrive, again unpaid. Unable to have any time off. The courier is the person who is the front line and face of Hermes to the customer, unfortunately, there is no back up from management to reflect this.
There have been 5 different Field Managers within the short space of time I have worked there. Once you figure out the routes of where you're going it gets easier to do but at first it is rather tricky.
It definitely helped me with my Communication skills and Sense of direction. Hermes is a productive workplace! Had a chance to meet new colleagues and collaborate with them. Had a very enjoyable time with Hermes. A great place to be employed. Hermes is a very forward thinking and dynamic logistics company and has experienced strong growth on the back of the home delivery explosion fuelled from e-commerce and on-line auctions and market places.
They are a very well strategically managed private company with a strong project management ethos to deliver new projects. Why they did not inform the catalogue of this I dont know.. The tracking of it placed it with the firm's courrier and now it is nowhere to be found Awful service, the worst of any courier firm I've come across and that's saying something and I've now missed a delivery of a package for Christmas, which was due to be delivered over a week ago.
Their tracking service says they attempted to deliver three times - I hadn't been aware they'd tried once, even though I was present for two of them!
My doorbell was rung, and by the time I reached the front door no more than a minute , no-one was there. I assumed it was a prankster, until I contacted the retailer, obtained the order number and realised it was Hermes.
If they'd left a calling card on any of those occasions, I might least have known the name of the firm, depot or contact details, but they didn't. This represents extremely incompetant, inconsiderate and impatient behaviour on behalf of a courier firm, and has left a very sour taste in my mouth for Christmas. I ordered a large number of presents for Christmas, and the company assured me they would arrive by Dec 23rd. Nothing arrived, and the company told me the courier definitely had the goods and would be sure to deliver.
Hurrah for your Christmas spirit. Hermes, complaint, useless, non-contactable, service, beware, incompetent. Might have known there would be complaints about this lot. Ordered a load of stuff from Next who usually use the HDL who are fab in this area. For some reason they have used this shower of eejits over Christmas and my experience is the same as everyone else's.
Apparently been out for delivery every day since the 28th, calling cards left each day. Don't know where this is all happening as someone has been at home every day since then and not a courier or a card in sight.
They won't talk to me, Next can do nothing as they no longer have the items. Avoid these cowboys like the plague. I am glad and sad that so many people have been let down by this courier company, they are a complete shambles and are very very economical with the truth.
Ordered an item from Tescos on the 9th, told by Tescos on the 14th that because of the weather was delayed but item left Southhampton on the 13th for transportation to Bridgend and that it would be with me on the 14th or 15th.
Guess what, no delivery, contacted tescos on Saturday16th told by them that the courier had called to deliver on the 12th 13th and 14th!!! This an absolute untruth because of the weather my wife and I did not leave the house from the Monday until the Saturday.
You cannot contact them by phone. Why Tescos a premier organisation put up with such a rubbish company when their own reputation will suffer beggers belief. And as for those who are already using their services would be advised to use that of another more reputable company with a better customer service and delivery couriers. Whilst the Royal Mail have the occasional problem with strikes etc, they are by far the best there is.
We decided to try and trust "myhermes" with 4 parcels to four corners of the UK. It took over 6 days for 2 out of the 4 to arrive and the other 2 were left in a safe secure location outside the front door there idea of safe is most certainly not ours. This is not good for any business, but a fantastic oppurtunity for thieves! It was an alternative carrier for our business, one that we wish we never experienced and will never again in the future. Just had a delivery from this compnay, the driver was incredibly rude and sarcastic - definitely not the kind of person I'd like as a representative of my company.
I phoned up their head office and unsurprisingly they refused to give me the Edinburgh Depot's details. The young girl on the other end of the phone was unhelpful to say the least and could not even offer a decent explanation as to why I could not get the Depot's number. When I asked to speak to a manager, they'd all conveniently left for the night - what a surprise.
As far as I'm concerned, I can't even believe that this company still makes enough money to be running.
Complaints Process. The complaints procedure below details how your complaint will be handled and what you can expect from our Customer Relations Team. Please email the details of your complaint to [email protected] providing a telephone number where possible to ensure a swift resolution. The first time my delivery status said,parcel left in a secure location, I couldn't find the parcel so I contacted Hermes to find, it wasn't even attempted, and today I had an email saying delivery will be between and I tracked my parcel and at it said delivery . This is a warning for UK people using Hermes Courier delivery service from the problem and subsequent complaint I had using their completely inadequate 'insured' courier services.